HELP LINE PROJECT

Donor Agency:     UN Women Pacific Regional Program to End Violence Against Women
Duration:           April 2013 – September 2015
 

The Project focused on both the women survivors’ ability to communicate the need for assiatance to SVSG through an emergency Help Line; and SVSG’s ability to reach out to these women survivors through an established Community Alert System.
 
There were two major components to the Project:
1.         Establishing a Help Line giving women survivors increased access to support at all times; and
2.        Establishing a Community Alert System in villages to provide women survivor immediate access to SVSG and its support services.
 
Achievements:

• The 24 hour Help Line was established co-sponsored by Digicel (Samoa) and Bluesky (Samoa);
• The Help Line has now created a whole new work load for SVSG.  The community is now using the Help Line to call in for a variety of matters.
• We have cases where children call in as they are scared of their parents.  
• Parents calling in for assistance with their children as they cannot seem to handle them.  
• People calling in from the hospital for assistance with dealing with the hospital in getting the appropriate treatment.  
• Those calling in for assistance for children who are hospitalised and require medical evacuation assistance to go overseas in order to obtain the appropriate treatment.  
• People are also calling for support in dealing with the Police in handling their matters.
• We also receive calls from those who witness violence upon women and children in their communities.
• And then of course, we receive calls from women who are been beating up and running away from their partners and seeking refuge for themselves and their children.  They have nowhere else that they feel they can be safe to go to.
• SVSG utilizes its network of SVSG village representatives within each village as its Community Alert System

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